Refund & Exchange Policy

Last Updated: October 9, 2026

At Temple Box, we carefully pack and dispatch every order. Please read our Refund, Return & Exchange Policy before placing an order.

1. No Refund Policy

Temple Box does not offer monetary refunds for change-of-mind requests, personal preferences, or other non-eligible reasons.

For eligible issues involving a wrong product, damaged product, missing item, or manufacturing defect, Temple Box will review the claim and arrange a replacement or exchange, subject to verification and product availability.

If Temple Box is unable to fulfil an approved replacement or exchange, our support team will communicate the available resolution in accordance with applicable law.

Nothing in this policy limits any rights or remedies that customers are entitled to under applicable law.

2. Partial Cash on Delivery (COD) Advance Payment

For Partial COD orders, the advance amount is collected to confirm and process the order.

Once an order has been packed or dispatched, the advance amount is generally non-refundable for customer-initiated cancellations or other non-eligible reasons.

If Temple Box is unable to fulfil an order, or a refund is required under applicable law, the matter will be handled in accordance with applicable legal requirements.

3. Replacement and Exchange Policy

Temple Box does not accept general returns. Replacement or exchange requests are considered only for the following eligible cases:

Wrong product delivered: The item received differs from the item ordered.
Damaged product received: The product is damaged upon delivery.
Missing items: One or more items listed in the order are missing from the package.
Manufacturing defects: The product has a verifiable manufacturing defect.

All requests are subject to verification and approval by Temple Box.

4. Exchange Request Timeline

Customers must report an eligible issue within 48 hours of delivery by emailing support@templebox.in.

Please include the following information:

Order ID
Clear photographs of the product and packaging
An unboxing video for damaged-product or missing-item claims

For other claims, photographs and additional information may be requested where necessary to verify the issue.

Please retain the original product and packaging until our support team provides further instructions. Do not send any item back before receiving approval and return instructions.

5. Replacement or Exchange Processing Time

Once a replacement or exchange request has been approved, Temple Box aims to dispatch the replacement or exchange product within 7 days, subject to product availability and verification.

Delivery time may vary depending on the customer’s location, courier availability, and other logistical circumstances. Our support team will share relevant updates.

If the requested product is unavailable, Temple Box will communicate the available resolution.

6. Non-Eligible Cases

Replacement or exchange requests will generally not be accepted for:

Change of mind or personal preference.
Products that have been used, altered, or damaged after delivery by the customer.
Minor external packaging damage that does not affect the product itself.
Incorrect orders placed by the customer.
Requests reported after the 48-hour notification window, unless an exception is required by applicable law or approved by Temple Box.

Food, prasad, and other consumable products may be subject to additional hygiene and safety requirements.

7. Exchange Approval and Return Shipping

Temple Box will review each claim before approving a replacement or exchange.

For approved claims involving a wrong, damaged, defective, or incomplete order, our support team will provide the applicable return shipping instructions and arrange a prepaid return label or collection, as appropriate.

Customers should not ship products back independently without prior instructions from Temple Box.

8. Order Cancellation Policy

Orders cannot be cancelled once they have been dispatched.

Before dispatch, cancellation requests may be reviewed by our support team but are not guaranteed to be accepted once order processing has begun.

Temple Box reserves the right to cancel an order due to stock unavailability, payment issues, suspected fraudulent activity, or other legitimate reasons. If Temple Box cancels an order after payment has been collected and cannot fulfil it, any applicable refund will be handled in accordance with applicable law.